Booking Policy

Before you book your activity with “Hoi An Local Guide”, you should check all the details about the tour and whether it is available. Bookings have required a minimum of 24 hours in advance. This is essential as it allows us to operate the tour on time. If you need to make last minute we will do our best – please call us +84 768 422 252 or email us via booking@hoianlocalguide.com.

What information is needed to book a tour?

To sign up for a tour please provide us with your full name, country, destination, tour date, number of participants, your accommodation, room number, email address and any other information that we request. You will then receive the tour booking confirmation via email.

Tour Price

The prices of the tours are displayed on the site and are liable to change at any time. All tours can be customized in the currency used on the website.

The adult has to pay the full price of the tour with Siem Reaper. If you are a travel group or family, please contact us, we may provide a special price for the tour that you book with Us.

Travelling with children

Our tours are designed to suit all participants of all levels of experience, fitness and ages. Therefore, we welcome children to participate in the tours and can provide any necessary equipment. If you are joining as a family, an adult must accompany the children. In addition, we have special prices for children:

● Age 1 to 5 years – Fee
● Age 6 to 12 years – 50% off
● Age 13 to 15 years – 20% off

Booking Confirmation

You have to complete your booking with the specific date and correct information. Once we have received your tour booking details, our booking expert will send you the booking confirmation. If you have any problem while processing your booking please contact us, our team are happy to assist you at any time.

Payment Methods

Once you submit a booking form, we confirm your booking via email. Payment must be made in full when you arrive at our office or at our travel agencies. The payment is accepted in cash with US Dollar or Vietnamese dong & Paypal

Cancellation Policy

Booking cancellation is notified within 48 hours before the tour start. 1 day or day of departure cancellation will be charged without refundable. If the customer cannot be on time or in a case of missed pick up, please contact us: +84 768 422 252 or send an email to us: booking@hoianlocalguide.com immediately.

Travel Insurance

Please take out a good medical insurance policy when you travel to Vietnam. The insurance should at least cover the cost of an evacuation flight out of the country, medical and emergency evacuation. We highly requires our participants to have a proof of purchase of an adequate travel insurance policy cover in order to participate in any of our activity such as cycling, motorbike ride, camping, and any adventure tour.

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